Refund policy

REFUND POLICY

Last Updated: March 8, 2026

At The Humble Crumble, we bake everything fresh to order with love and care, just for you! Because of the custom, perishable nature of our products, we have the following refund policy:

Perishable Goods Policy

Due to the nature of our fresh, handcrafted baked goods and perishable food items, we have the following refund guidelines:

No Returns on Perishable Items: All baked goods, jams & salsas are made fresh to order and cannot be returned once delivered for health and safety reasons.

All Sales Are Final

Once your order is placed, we begin preparing your fresh baked goods specifically for you. Because of this personalized process and the perishable nature of our products, all sales are final and we cannot accept cancellations or refunds after an order is confirmed.

Quality Guarantee

While all sales are final, we stand behind the quality of our products! We will gladly provide a refund or replacement in the following situations:

We will issue a refund or replacement if:

  • Your order arrives damaged due to our packaging or handling
  • You receive the wrong items
  • Your order is missing items you paid for
  • There is a quality issue with the product upon delivery (not related to delayed retrieval)

To request a refund or replacement, you must:

  • Contact us within 2 hours of receiving your delivery notification
  • Provide photos of the issue
  • Include your order number and description of the problem

We cannot offer refunds for:

  • Change of mind after order is placed
  • Products affected by weather, melting, or spoilage after delivery confirmation
  • Products not retrieved promptly after delivery
  • Taste preferences or expectations
  • Allergies or dietary restrictions not communicated at time of order

How to Contact Us

If you experience any issues with your order, please reach out immediately:

  • Email: info@thehumblecrumble.ca
  • Phone: 403-816-3090

We're here to make things right when genuine issues occur!

Delivery Fee

The $15 delivery fee is non-refundable once your order has been dispatched for delivery.

Our Commitment

Your satisfaction matters to us! While we maintain a final sale policy due to the nature of our business, we're committed to ensuring you receive fresh, high-quality products. If something isn't right, please let us know right away so we can help.